Privacy Policy

Last Updated: 21 August 2026

At SokoSalama, we respect your privacy and are committed to protecting the personal information entrusted to us.

This Privacy Policy explains how SokoSalama collects, uses, stores, protects, and shares information when you use our website, mobile applications, marketplace, and related services.

By using SokoSalama, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you use SokoSalama, we may collect different types of information.

1.1 Account Information

When you create an account, we may collect information such as:

Full name.
Username.
Email address.
Phone number.
Password or authentication information.
Profile information.
Account preferences.

1.2 Seller Information

If you register as a seller, we may collect additional information necessary to operate your seller account, such as:

Business or store name.
Business contact information.
Product and service information.
Seller profile information.
Payment or payout information.
Information required to verify your account where applicable.

1.3 Transaction Information

When you make or receive a transaction through SokoSalama, we may collect information such as:

Order details.
Products purchased or sold.
Transaction amount.
Order status.
Delivery information.
Payment status.
Refund information.
Dispute information.

Where payments are processed by third-party payment providers, those providers may separately process payment information according to their own privacy policies.

1.4 Delivery Information

To facilitate delivery, we may collect information such as:

Recipient name.
Phone number.
Delivery address.
Location information where necessary.
Delivery instructions.
Tracking information.

This information may be shared with the relevant seller or delivery provider when necessary to complete an order.

1.5 Communications

When you communicate through SokoSalama, we may process information contained in those communications for purposes such as:

Providing customer support.
Facilitating transactions.
Resolving disputes.
Detecting fraud or abuse.
Improving platform safety.

1.6 Technical Information

When you access SokoSalama, we may automatically collect certain technical information, including:

IP address.
Device type.
Browser type.
Operating system.
Application information.
Approximate location information.
Login information.
Usage activity.
Error and diagnostic information.

2. How We Use Your Information

We may use collected information to:

Create and manage your account.
Provide marketplace services.
Process and facilitate transactions.
Facilitate payments and refunds.
Coordinate deliveries.
Provide customer support.
Process disputes.
Detect and prevent fraud.
Protect the security of our platform.
Verify accounts where necessary.
Improve our products and services.
Personalize your experience.
Send important service notifications.
Send marketing communications where permitted and according to your preferences.
Comply with applicable legal obligations.

3. How We Share Information

SokoSalama does not sell your personal information simply for the purpose of selling personal data.

We may share information when necessary to provide our services, including with:

Sellers and Buyers

Certain information may be shared between transaction participants when necessary to complete an order.

For example, a seller may need delivery information to send a product to a buyer.

Payment Providers

Payment-related information may be processed by authorized payment providers to facilitate payments, refunds, verification, and related services.

Delivery Providers

Information necessary to complete delivery may be shared with the relevant delivery or logistics provider.

Service Providers

We may use trusted third-party providers for services such as:

Hosting.
Cloud infrastructure.
Analytics.
Communications.
SMS and email delivery.
Security.
Payment processing.
Customer support.
Technical services.

These providers may only receive information necessary to provide their services, subject to applicable agreements and requirements.

Legal and Regulatory Authorities

We may disclose information where reasonably necessary to:

Comply with applicable law.
Respond to lawful requests.
Prevent fraud.
Investigate suspected illegal activity.
Protect users, SokoSalama, or the public.
Protect our legal rights.

4. Payment Information

SokoSalama may support different payment methods through authorized payment providers.

Where a third-party payment provider processes your payment, sensitive payment credentials may be handled directly by that provider rather than stored by SokoSalama.

SokoSalama will not ask you to send your password, PIN, or OTP through chat, SMS, social media, or other unofficial channels.

You should never disclose these credentials to another user.

5. Cookies and Similar Technologies

SokoSalama may use cookies and similar technologies to:

Keep users signed in.
Remember preferences.
Improve website functionality.
Understand how users interact with the platform.
Improve security.
Analyze platform performance.
Provide relevant features and communications where permitted.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some platform functionality.

6. Marketing Communications

Where permitted, SokoSalama may send promotional communications about:

Products.
Offers.
Promotions.
New services.
Platform updates.

You may unsubscribe from marketing communications through the available unsubscribe mechanism or account preferences.

Important transactional, security, and service-related communications may still be sent when necessary to provide the service.

7. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Security measures may include:

Access controls.
Authentication mechanisms.
Encryption where appropriate.
Monitoring and security controls.
Secure infrastructure.
Internal access

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